Large Scale Transformation Realized via Effective Step Change
Schaffer Consulting (then called Robert H. Schaffer & Associates – RHS&A) worked with this major insurance company to produce a large-scale transformation of its financial performance and corporate culture.
Early work centered on helping the company’s leadership to identify
what needed to change, which laid the foundation for WorkOuts in key
areas of the business. Each work session focused managers on creating an
action plan for one improvement area. Teams were then assembled to
implement these plans.
Early projects aimed at reducing
overpayments on claims, general cost reduction, and the simplification
(and speeding up) of core processes. These projects also helped senior
management learn how to sponsor rapid payoff, results-focused change. A
small team of staff people was formed into an internal change consulting
group and trained in facilitation and results-focused consulting modes.
The process expanded
eventually addressing all of the company’s important business and change
needs. Projects expanded to include partnering with customers,
suppliers, and insurance brokers.