Take a more in-depth look at key organizational improvement issues and challenges in articles and papers written by our experienced team.

01.11.10  Celia Kirwan, Wes Siegal

Active Facilitation: How to Help Groups Break Through Mutual Stalemates

In this revealing case study, Celia Kirwan and Wes Siegal document their experience in facilitating a two-day project in which four teams were brought together to focus on a market segment and develop plans to increase the sales pipeline. In this article, you will …


WorkOut: A Chapter from "The Change Handbook"

A chapter from The Change Handbook: The Definitive Resource on Today's Best Methods for Engaging Whole Systems.


Mobilize Large Numbers of People in Change

Rapid-cycle projects, even if somewhat modest to begin with, can quickly be turned into powerful engines for accelerating change.


WorkOut and Six Sigma

Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. WorkOut is a process for bringing together large numbers of people to improve business performance.


01.20.03  Ron Ashkenas

Why WorkOut Works

The idea behind WorkOut is simple, but implementing WorkOut is not easy. Learn why WorkOut works – and how to make WorkOut work in your organization.


General Electric's Leadership WorkOut

It's not news that GE is one of the world's most successful and admired companies, renowned for its consistently outstanding financial performance and for the quality of its people and operations. It wasn't always like that. In this article, you will learn the ori…


12.10.01  Schaffer Consulting

WorkOut Session Tackles LIne Crew Utilization

This newsletter describes how Schaffer Consulting (then called RHS&A) helped PSNH increase the amount of line work their own crews could handle and decrease the use of outside contractors.


06.30.00  Andrew Bolger

How WorkOut Works: How Eagle Star was saved by a high-flier

When Patrick O’Sullivan, chief executive of the UK insurer, introduced a concept called WorkOut, it helped shake the 190-year-old company out of its complacency.


09.18.95  Robert Schaffer

Results-Driven Change: A New Look at Re-engineering

By concentrating on results in one area and using initial success to expand into other processes, results-driven process redesign proves to be an effective mechanism for implementing organizational change.


08.14.95  Robert Schaffer

Results-Driven Change: Time to Rewire Re-engineering

Focused on the electrical utility industry.