Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. WorkOut is a process for bringing together large numbers of people to improve business performance. It offers a structure for capturing the collective creativity and wisdom of an organization on critical business issues, for translating those ideas into rapid action, and for doing it all at high speed.

Learn how WorkOut and Six Sigma can work together to help organizations achieve outstanding success.

(Includes an interview with Mo Kang, Organization Development Director of Zurich Financial Services.)

Rath & Strong's Six Sigma Leadership Handbook, edited by Thomas Bertels