In this chapter we will sketch a
framework by which management teams can carry out the experimentation and
learning necessary to accomplish that process. If you want a high-success
approach to transforming your organization you need follow only one aspect of
the Zurich UK case examined in this chapter: Create an orderly way to launch the
various elements of your developmental process and work hard at learning from
success.
Chapter 6 of Rapid Results!, Jossey-Bass 2005
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