In this revealing case study, Celia Kirwan and Wes Siegal document
their experience in facilitating a two-day project in which four teams
were brought together to focus on a market segment and develop plans to
increase the sales pipeline. The results of the two-day project
demonstrate the transformations that working groups can make with the
appropriate and timely involvement and direction of facilitators.
In this article, you will learn how to become and effective and active facilitator, including:
- How working groups are difficult
- Why groups working together become difficult
- The three contextual factors that regularly contribute to group stalemate
- Structural factors that contribute to mutual stalemate
- How to "actively facilitate" to break through stalemates and achieve success
Chapter 14 of The Handbook for Working with Difficult Groups, Sandy Schuman (ed.), Jossey-Bass, 2010